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Do you offer pilot programs?
Do you require long-term contracts?
How long does it take to realize results?
How long does it take to start a telemarketing services campaign?
What is the cost for your service and what is included?
What is the experience level of your agents?
Where do your agents work from -- your office or their homes?
Do you sell lists? Where do you get the data? Is data verified?
Do you record / monitor calls?
What reports do you provide on a project?
What kind of results can I expect?
How many calls do your agents make an hour?
What experience do you have in my industry?
Are telemarketing services your primary service offering?
What percentage of your business is inbound vs. outbound?
Do you cover the B2C market?
What guarantee do you provide?
What makes you different / better than other telemarketing firms?
What territories do you cover?
Do you have native speakers?
Do you have a plan based on pay per lead?
Do you have a risk-and-reward model?
Can I have a single agent cover multiple languages?
Do you have part-time agents?
Will you provide the database with a campaign?
Will you translate my documents?
Can I speak with the agents before we hire you to make sure they are qualified?
Can you work on our CRM directly?
Who creates the script?
Who trains the agents?
How do you handle competing clients?