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Written by: Sabrina Ferraioli
Seven years ago, Forrester predicted that by 2020, a million B2B salespeople in the United States would lose their jobs to digital, self-service e-commerce. Today, two years since the COVID-19 pandemic forced a shift in sales activities—fewer face-to-face meetings, less travel and greater reliance on digital resources and virtual meetings—you may be exploring your B2B sales options. For example, customer-centric websites that include chatbots, calculators and rich content are helping B2B buyers to research and purchase without the help of sales reps.
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Written by: Jeff Kalter
People sometimes question whether B2B telemarketing and tele-sales are effective in today’s business environment. Yes, I am pleased to report that teleservices are still workhorses you can count on within your sales and marketing arsenal. In fact, they may be more important in 2022 than ever before.
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Written by: Sabrina Ferraioli
Your sales reps can sell more by talking with customers and prospects and not at them. In other words, they need to have a conversation. I'm talking about conversational selling. Instead of developing a standard pitch for inside sales reps to follow or giving them a script, give them the skills and tools to engage.
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Written by: Jeff Kalter
The simple act of putting up a sign to announce something for sale is advertising. More specifically, it's outbound marketing. It's the oldest and simplest form of marketing. Today, we include in the mix newspaper, radio advertising, television commercials and pay-per-click ads, all of which are passive outbound marketing. Then you have your proactive outbound marketing, such as cold calling, email blasts and direct mail. Bringing it all together, you have your account-based marketing.
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Written by: Jeff Kalter
Video conferencing is no longer a competitive edge. It's essential equipment for prospect and client engagement, thanks in large part to the COVID pandemic restrictions on meeting face-to-face. Corporations, mid-size companies, even small businesses use video conferencing to engage with customers and prospects. Growth is almost off the charts: What was almost a $4 billion business in 2019 is slated to surpass $20 billion by 2024. So, if you're wondering what the new normal looks like, video conferencing is one of the mainstays. But what system to purchase?
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Written by: Jeff Kalter
In 2021, the average cost of a data breach will be $4.24 million. That’s enough to destroy most businesses. And according to IBM and the Ponemon Institute, both the cost and frequency of cyber attacks are increasing every year. What are you doing to protect your data assets? Like most companies, you probably realize that a data breach also has the potential to put both your business continuity and reputation at risk. You undoubtedly take data security and privacy seriously and go to great lengths to protect your systems and data.
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Written by: Jeff Kalter
Sales has been slow to adopt artificial intelligence (AI). The argument, of course, is that sales is a people game. And that’s true, but with inside sales proving the efficiency and effectiveness of virtual sales and automation, maybe it’s time to dig a little deeper into AI. After all, some maintain that you can either adopt, adapt and thrive or fall by the wayside. As to the state of AI in inside sales:
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Written by: Jeff Kalter
Only around 10% to 15% of leads, on average, convert to sales. So lead qualification is essential for helping you focus your time where it will be the most effective and profitable. When it comes to B2B lead qualification, many will argue that the BANT strategy is outdated and has outlived its usefulness. It’s been more than 70 years since IBM developed the BANT lead qualification framework for its sales reps. With today’s long sales cycles, the Internet’s impact on the buyers’ journey and the size of decision-making teams, some say BANT is dead. However, perhaps we just need to enhance BANT. First, though, let’s have a quick refresher on what BANT is.
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Written by: Sabrina Ferraioli
If you ask the neuroscientists, they’ll tell you that people buy with their hearts, but they justify their purchases with their brains. In other words, top sales reps get buyers emotionally engaged, then feed them facts and figures that they can use to rationalize their buying decisions to management. If you manage B2B salespeople, you may be wondering two things: First, while we understand that consumers buy on emotion, does this really work with business buyers? And second, in an information era when most buyers begin their buyer’s journey on the internet, how do you control an emotional sell? My answer to the first question is yes, emotion works better than you might expect with B2B buyers. What’s distinctive about a B2B sale is that you’re appealing to different emotional heartstrings.
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Written by: Jeff Kalter
Only around 10% to 15% of leads, on average, convert to sales. So lead qualification is essential for helping you focus your time where it will be the most effective and profitable. When it comes to B2B lead qualification, many will argue that the BANT strategy is outdated and has outlived its usefulness. It’s been more than 70 years since IBM developed the BANT lead qualification framework for its sales reps. With today’s long sales cycles, the Internet’s impact on the buyers’ journey and the size of decision-making teams, some say BANT is dead. However, perhaps we just need to enhance BANT. First, though, let’s have a quick refresher on what BANT is.
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